Zapplu’s Telco Solutions – Increase ARPU & Customer Lifetime Value

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    • Home
    • Telco Solutions
      • OTT Solutions
      • E-Sports
      • AI Consultancy
      • BI Solution
      • Lottery & Casino
      • Dark NOC
      • Emergency Credit Solution
      • CVM Solutions
      • E-Sim Platform
      • Gaming Solutions
      • Mobile Money / Wallet
      • Loyalty Management
      • Gamification
      • Contact Center Solutions
      • Retailer Credit Solution
      • Voucher Mgmt Solution
      • Anti SPAM Solution
      • Branded Calling Solution
      • sales track & dealer mgmt
      • App Perf Mgmt
      • Document Management (DMS)
      • Over The Air Platform-OTA
      • OTT Bundling
      • & Many More
    • Success Stories
      • Loyalty Management
      • Value Added Services(VAS)
      • E-Sim
      • Call Completion Suite
      • E-Wallet / Digital Wallet
      • BSS Modernization
      • Virtualized AAA
      • E- sim
      • Telephony Solution
      • Platform Solution
      • Boosting Revenue
      • AI-Driven Prospecting
      • Loan Aggregator Platform
    • Partner with Us
    • Our Global Presence
    • Careers
    • BLOG
    • About Us

  • Home
  • Telco Solutions
    • OTT Solutions
    • E-Sports
    • AI Consultancy
    • BI Solution
    • Lottery & Casino
    • Dark NOC
    • Emergency Credit Solution
    • CVM Solutions
    • E-Sim Platform
    • Gaming Solutions
    • Mobile Money / Wallet
    • Loyalty Management
    • Gamification
    • Contact Center Solutions
    • Retailer Credit Solution
    • Voucher Mgmt Solution
    • Anti SPAM Solution
    • Branded Calling Solution
    • sales track & dealer mgmt
    • App Perf Mgmt
    • Document Management (DMS)
    • Over The Air Platform-OTA
    • OTT Bundling
    • & Many More
  • Success Stories
    • Loyalty Management
    • Value Added Services(VAS)
    • E-Sim
    • Call Completion Suite
    • E-Wallet / Digital Wallet
    • BSS Modernization
    • Virtualized AAA
    • E- sim
    • Telephony Solution
    • Platform Solution
    • Boosting Revenue
    • AI-Driven Prospecting
    • Loan Aggregator Platform
  • Partner with Us
  • Our Global Presence
  • Careers
  • BLOG
  • About Us

Contact Center Solutions

"Zapplu's omni-channel contact center interface integrating voice, chat, social media, and email

The Solution

The Omni-channel solution by Zapplu is versatile and well-suited for various business processes, including:

  • Incoming and Outgoing Processes: Seamlessly handles both incoming and outgoing communication processes.
  • IVR-Enabled Contact Centers: Integrates with Interactive Voice Response (IVR) systems for enhanced contact center functionality.
  • Customer Service Agencies: Streamlines communication for customer service agencies, improving efficiency and response times.
  • BPO and KPO: Meets the communication needs of Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) operations.
  • Debt Collection: Facilitates effective communication strategies for debt collection processes.
  • Insurance Marketing: Enhances communication channels for marketing efforts within the insurance industry.
  • Customer Surveys: Enables seamless communication for conducting customer surveys, gathering valuable feedback.
  • Loyalty Programs: Supports communication strategies for customer loyalty programs.

Zapplu's Omni-channel solution stands out by enabling communication across popular channels such as voice, chat, social media, and email. The single-user interface provides an integrated view of all communication channels, simplifying management and optimizing resource utilization. This comprehensive approach ensures a unified and efficient communication experience across diverse business processes.

user interface for efficient contact management across multiple channels.

Key Functionalities

  • Omni Channel Contact Center
  • Contact Center App
  • Ticketing System
  • IVR
  • CRM Integration
  • Predictive Dialer
  • Messaging Solution

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  • OTT Solutions
  • E-Sports
  • AI Consultancy
  • BI Solution
  • Lottery & Casino
  • Dark NOC
  • Emergency Credit Solution
  • CVM Solutions
  • E-Sim Platform
  • Gaming Solutions
  • Mobile Money / Wallet
  • Loyalty Management
  • Gamification
  • Contact Center Solutions
  • Retailer Credit Solution
  • Voucher Mgmt Solution
  • Anti SPAM Solution
  • Branded Calling Solution
  • sales track & dealer mgmt
  • App Perf Mgmt
  • Document Management (DMS)
  • Over The Air Platform-OTA
  • OTT Bundling
  • Partner with Us
  • Our Global Presence
  • Careers
  • About Us

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